Terms of Service
Your order is custom-built to your specifications and cannot be returned for
any reason other than warranty repair or service. If I make a mistake placing
your order – I pay to make it right. If the manufacturer makes a mistake – they
pay to make it right. If you provide the wrong measurements or you don’t order
samples in advance – you pay to make it right. And when mistakes are made,
regardless of whose fault it is, the cost to make it right is expensive.
This section is being offered to you so you know your rights and
responsibilities before you order. We don’t have hidden charges, we don’t have
warranties or disclaimers with hidden (or too small to read) text and we don’t
make it impossible for mistakes to be fixed. Everything you need to know to
place an accurate order is located on this page and the main product pages. If
after reading the available information you have questions or concerns please
call us toll-free at 1-888-660-2546. Help us help you and the manufacturer to
save both time and money.
Terms of Service
Shipping / Processing
Pricing and Ordering
Security and Privacy
Contact Information
Q: Is my information secure
This site uses industry standard security
protocol Secure Sockets Layer (SSL) to
encode sensitive information like your
credit card number that passes between you
and our servers. We employ the latest
128-bit encryption technology in all areas
of the site which require you to provide
your personal or account information. This
means that the credit card information you
send is encrypted by your computer, and then
decrypted again on our side, preventing
others from accessing your private
information in between. So, when using an SSL capable browser, shopping on our web
site is perfectly safe.
This web site takes every precaution to protect our users’ information. When users submit sensitive information via the web site, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. No sensitive information is ever transmitted in plain text.
While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
Q: Do you charge sales tax?
Sales tax is only required in our
resident state of Vermont. Therefore, all
orders made by customers residing in our
state will be subject to sales tax.
Q: What are my payment options
We accept a major credit cards. We will
also accept personal checks or money orders
by mail. If you choose to pay by check your
order will be held until funds clear the
bank (2-10 working days).
Please send checks or money
orders to:
Accent Blinds & Shades
c/o Limb Corporation
460 Shunpike Road
Williston, VT 05495
Q: Do you accept international orders?
We are sorry. At this time we do not ship
internationally. We require a Shipping and
Billing address in the United States.
Q: When is my card charged?
Your credit card is not charged real-time
on the Internet. All orders are processed at
one time within 24 hours after they are
received except on weekends. Your credit
card will be charged before your order is
filled. Once your card has been successfully
billed and your order verified you will be
contacted via email. Orders may NOT be
cancelled once this takes place. If you wish
to cancel an order you must do so within 24
hours.
The charge will appear on your card as Limb Corporation our parent company.
Q: Can I make changes to my order?
Orders must be changed within 24 hours of
ordering (prior to processing). If you
realize that you forgot or miss measured a
window and your order has not been processed
you may
contact us
during normal business hours to make the
necessary correction.
Q: What if I need to cancel my order?
Orders must be cancelled within 24 hours
of ordering (prior to processing). We cannot
cancel an order after it has been processed.
Please do not ask us to do so. It is not
possible to cancel an order when materials
have been allocated and cut for YOUR
windows. Thank you for your understanding.
We do not accept cancellations via email. Please call our toll-free number at 1-888-660-2546 within the 24-hour period specified above if you wish to cancel.
Q: Can I return my order?
Please remember that our products are
custom made to fit YOUR windows. It
is impossible for us to re-sell a product
that has been made to your measurements,
color, and/or style. It is because of this
that we do not accept returns.
If you receive a product that we miss measured or miss built this would covered by our guarantee and we will replace it FREE of charge.
Q: Can I get a refunds?
Once your order has been filled we cannot
issue refunds, rebates, or discounts. Please
remember that our products are custom made
to fit YOUR windows. It is
impossible for us to re-sell a product that
has been made to your measurements, color,
and/or style.
If you receive a product that we miss measured or miss built this would covered by our guarantee and we will replace it FREE of charge.
Q: Can I exchange my order?
Please remember that our products are
custom made to fit YOUR windows. It
is impossible for us to re-sell a product
that has been made to your measurements,
color, and/or style.
If you receive a product that we miss measured or miss built this would covered by our guarantee and we will replace it FREE of charge.
Q: What if I need to contact your
company?
You can use the
online contact form.
Or, you can call toll-free 1-888-660-2546. Our toll-free fax line is 1-877-684-6188.
Q: Business Hours?
Our business hours are Monday through
Friday 9:00 AM to 5:00 PM Eastern Standard
Time.
Q. What is the warranty?
Most of our vendors offer a lifetime limited warranty against defects in workmanship and materials. These warranties are typically valid for the original purchaser only and contingent upon proper installation and use.
Every product page has a section much like this that details the warranty information specific to that product and manufacturer. It is your responsibility to know your rights and warranty limitations.
To obtain service under this warranty, you need to contact Accent Blinds & Shades by phone at (888) 660-2546 or by fax at (877) 684-6188 for replacement, repair or to request a return authorization. Accent Blinds & Shades will arrange shipment from your place to the manufacturer and then the manufacturer will pay for shipping the product or replacement back to you anywhere in the continental United States. Special arrangements will have to be made for orders outside the 48 continental states.
Q. What is your privacy Policy?
We respect your privacy and all information collected on
this site will be kept strictly confidential and will not be
sold, reused, rented, loaned, or otherwise disclosed. Any
information you give to Accent Blinds, will be handled with
the utmost care, and will not be used in ways that have not
been outlined below. If you have any questions, please
don't hesitate to email
us.
Payment Information
When you purchase window treatments from us, we collect
standard payment information, including your credit card
number and billing address. We use this information to
process your purchase only. We do not share this
payment information with any other companies or third
parties. We use secure encrypted connections to transmit
your payment information, including your credit card number.
We store your payment information in encrypted form and we
limit the employees that have access to this information. In
addition, we require that all of our employees agree and
adhere to a confidentiality policy.
Manufacturers have access to
your address and phone number
All products on this site are shipped direct from the
manufacturer, who must have your phone number and address to
ensure proper delivery of your order. Our vendors will only
contact you if there is a question with the shipping address
and/or UPS asks them to call you if they're having trouble
locating the address. From time to time if our office is
busy and they want to expedite your order they may call you
if a question arises. Our vendors will never contact you to
solicit your business. Not through email, postal mail, smoke
signals or phone calls.
Sale or Disclosure of
information
We do not sell, rent, loan, trade, or lease any personal
information collected at our site, including membership
forms or email lists.
Browser information collected on
the website
We analyze our website traffic logs so that we can have a
better understanding of what our customers are looking for
when they enter the site as well as do they find it on our
site. By doing this, we hope to be able to improve the value
of the products and services we offer on this site. Our
website traffic logs do not identify visitors personally,
and we make no attempt to match them with the individuals
that browse this site.
Use of cookies
A cookie is a small amount of data that is sent to your
browser from a Web server and stored on your computer's hard
drive. Accent Blinds uses non-identifying cookies only when
transferring items you select from the shopping cart to the
secure checkout page. You are not asked to release personal
information until you reach the secure server where cookies
are not used. If you browser is set to reject cookies you
will not be able to use the shopping cart on this site,
however you can still use our site. Our cookies do not
generate personal data and do not read personal data from
your machine.
